If you have a question about your parcel, we have compiled a list of frequently asked
questions below. Hopefully, one of these will help you! If not, please feel free to
contact us!
1. How long does it take to receive my order?
The average processing time for an order is usually 1-5 working days, and the standard
shipping time is usually 1-5 working days, depending on your location. We are a company
that cares about the environment and wants to do its part to make the world a better
place. Once we have reached our minimum order quantity, we will send all orders at once.
We hope for your understanding and willingness to help us make a difference.
2. How can I track my order?
As soon as your order has been shipped, you will receive a tracking number with which
you can track your parcel online. Also check your junk mail folder, as our emails can
sometimes end up there. Please keep in mind that it may take a few working days for the
track & trace system to become active.
3. Can I cancel or change my order?
We understand that plans can change. If you need to cancel or change your order, please
contact us as soon as possible. We will do our best to fulfill your request, but please
note that we cannot guarantee changes once your order has been processed.
4. Do you offer refunds or exchanges?
We want you to be completely satisfied with your purchase. If for any reason you are
not satisfied with your order, please contact us within 14 days of receiving your order
to arrange a refund or exchange.
5. What payment methods do you accept?
We accept all common credit cards, Google Pay, Apple Pay, and also PayPal.
6. How can I contact customer service?
Our customer support team is available by email or phone. You can reach us by email at
Info@rosaliaboutique.com and by phone at +31682063850. You can also find our contact
information on the "Contact" page on our website.
Most questions have already been answered here, so you do not need to get in touch with
us! If you cannot find the answer to your question, of course you can contact us at any
time.
Team Rosalia Boutique
Info@rosaliaboutique.com
+31682063850
CONTACT INFORMATION
Shop name: Rosalia Boutique
Company name: Elcommerce
Email: Info@rosaliaboutique.com
Phone: +31682063850
Registered business address:
Tuinstee 25, 1446HE, Purmerend, Netherlands.
Value-added tax identification number: NL004582041B90