We want you to be completely satisfied with your purchase. If for any reason you are 
not satisfied with your purchase, we offer you a 30-days right of return.
How can I return my order in whole or in part?
To receive a refund, your item must be in its original, unused condition, in the same 
packaging in which you received it. Only new, unused items are eligible for return. You 
must also provide proof of purchase, such as an order number or a receipt.
To initiate a refund, please send an email to Info@rosaliaboutique.com or call us at 
+1 207 7073586 and provide detailed information about the return with photos or a video 
explaining the reason for the return. You will receive instructions from us on how to 
return the items and the return address. Returns must be sent back by mail/post. The 
shipping costs for returning the items are at your expense and are your responsibility 
to arrange. Please note that the estimated return costs may vary depending on the 
warehouse location; shipping costs can exceed 20 euros. No restocking fees apply.
We also accept exchanges, as well as returns of both defective and non-defective 
products.
Please follow the above instructions to avoid problems and delays with the refund.
Once we have received the returned items, we will check whether they meet the criteria 
for a refund. If your items are eligible for a refund, we will process your refund 
within 7 days via your original payment method. The time it takes for the credit to 
appear in your account may vary depending on your bank or credit card provider.
If your items arrive damaged or defective, please contact us immediately. We will work 
with you to resolve the issue as quickly as possible. For the fastest solution, please 
send us an email with a photo showing the damaged part of the item. Photos taken on a 
flat surface that clearly show the label and the defect are best. We will use this 
information to assist you with your next order and to avoid errors in the future.
If your items arrive damaged or defective, please contact us immediately. We will work 
with you to resolve the issue as quickly as possible. For the quickest solution, please 
send us an email with a photo showing the damaged part of the item. Photos taken on a 
flat surface that clearly show the label and the defect are best. We will use this 
information to help you with your order and to prevent errors in the future.
For defective items, we always send a new package free of charge the first time. Orders 
for replacement packages placed before 5:00 PM (EST) are processed the same business 
day. Replacement packages are processed within 1-3 business days and typically arrive 
within 6 to 9 business days, in line with our standard shipping times, for a total 
estimated delivery time of approximately 7 to 12 business days. Is the item defective a 
second time? Then we will refund you the full purchase price.
Please note that for some items, such as personalized or custom-made products, a refund 
may not be possible. If this is the case, we clearly indicate this on the product page.
We understand that sometimes you may buy an item and later change your mind. In this 
case, you can return the item within 30 days of purchase for a full refund, provided
CONTACT INFORMATION
Shop name: Rosalia Boutique
Company name: ELcommerce
Email: Info@rosaliaboutique.com
Phone: +1 207 7073586
Registered business address: 
Tuinstee 25, 1446HE, Purmerend, Netherlands.
Value-added tax identification number: NL004582041B90